About
I'm Nic. Customer Experience Lead at Sorry™, looking after support, technical communications, and anything between the product and the people using it. Small team, lots of hats.
Outside work: Group Lead Volunteer at 1st Gotherington, Squirrels through Scouts.
On the side I build useful software. OpenRequest, Stargazing Score, and Scout Pages. I like making tools for people who don't have the time, budget, or technical expertise to build them themselves.
Building
Experience
2026 – Present
Founder
OpenRequest
2022 – Present
Customer Experience Lead
Sorry™
2019 – 2022
Product Owner, Service Status
Broadcom
2011 – 2019
Product Owner, Statuspage
Symantec